Frequently asked questions

We provide glamping and stretch tent hire across Pembrokeshire and the surrounding areas. If you're planning an event a little further afield, please get in touch and we'll be happy to discuss your location and any delivery arrangements.

Booking with Gecko Events is easy! Simply send us a quote enquiry with your event date, location, the type of tent or glamping experience you're looking for, and any additional requirements. We'll check availability and provide a tailored quote for your event.

Once you're happy to go ahead, we'll confirm the booking details and explain the deposit and payment arrangements.

Yes! We arrange delivery, set-up and collection of your hired tents, with timings agreed in advance of your event. We'll discuss access to your site, the set-up area and any specific requirements when you book, helping everything run as smoothly as possible.

Our bell tent hire options can be tailored to suit your event and the experience you're looking for. Depending on the package selected, options may include the tent itself and additional furnishings or accessories.

We'll confirm exactly what's included in your chosen package when providing your quote, so you know what to expect and can plan the perfect glamping experience.

We need a suitable, reasonably level area with enough space for the tent, its supports and safe access around the set-up. Firm, suitable ground and clear access for our team are important.

The space required will depend on the type and size of tent you've booked. Please let us know about your site, including the ground surface, access, slopes and any obstacles, and we'll advise on suitability before your booking is confirmed.

Yes, a 25% deposit is required to secure your booking. The remaining balance and payment deadline will be confirmed when your booking is arranged. Your date is not secured until your booking has been confirmed in accordance with our booking terms.

We understand that plans can sometimes change. If you need to cancel or amend your booking, please contact Gecko Events as soon as possible.

More than 28 days before the event: Offer a refund of payments made, less any reasonable, evidenced costs you cannot recover. 14–28 days before the event: You may retain up to 50% of the hire price, provided this reasonably reflects your losses. 7–13 days before the event: You may retain up to 75%, subject to your actual losses. Less than 7 days before the event: You may retain up to the full hire price only where your genuine losses justify it, taking account of costs saved and whether you can rebook the tents.

Outdoor events are always subject to the weather, particularly here in Pembrokeshire. Our tents are designed for outdoor use, but they are not suitable for every weather condition.

We ask customers to consider the forecast when planning their event and to follow any safety advice provided by our team. If strong winds or other severe conditions make installation or use unsafe, we may need to postpone, alter or cancel the set-up. We'll communicate with you as early as possible and discuss the available options in line with our booking terms.

Getting a quote is simple! Click the "Get a Quote" button on our website and tell us a little about your event, including your date, location and what you'd like to hire. We'll get back to you with availability and a personalised quote.

We look forward to helping you create a memorable event with Gecko Events!